A) If the buyer claimed within 2 Days of the date of delivery
1. Complete the "Return form" enclosed in your original order and place it inside the return package. Pack and seal your return merchandise securely (in the original package).
2. Call us on +965 22099919 and request for a return date and confirm on the pickup location. You will be then given a time at which one of our delivery team member will pick the package from you.
3. Your return will be processed promptly upon arrival, and we will send you a confirmation by email. Please allow 2-3 weeks from the shipping date for your account to be credited.
Once received, return packages are processed within 24 hours. The time to post a credit to your account can vary and is determined by the issuing bank. Please contact the issuing bank for details